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What BBB Accreditation means, how to qualify, and the benefits for your business. Why customer service is a competitive advantage in today’s marketplace.
1. The Value of BBB Accreditation – 8/21/25
Overview: What BBB Accreditation means, how to qualify, and the benefits for your business.
Speakers: BBB representative, local accredited business owner
Interactive Element: Q&A and application walkthrough
2. The Power of Customer Service – 8/21/25
Overview: Why customer service is a competitive advantage in today’s marketplace.
Topics:
Building a customer-first culture
Handling difficult customers
Creating loyalty through service
Workshop: Role-playing customer interactions
3. Customer Service Training - 8/21/25
Overview: Hands-on training for frontline staff and managers.
Topics:
Communication skills
Conflict resolution
Service recovery strategies
Materials: Training handouts, certification of completion
TAGS: | Special Event | Entrepreneurship | Employability |
The 66,000 sq.ft. Main Library opened in spring of 2024 and serves as the Rockford Public Library's main downtown facility. The newly constructed space boasts a 1st floor Children's Area complete with a dedicated computer lab, three program rooms, play structure with slide, and baby garden, a Maker Lab with access to 3D printers and scanners and small board computers, podcasting room, green screen video room, a large Young Adult Zone with gaming center, adult computer lab, local history room, and several meeting and study rooms accommodating groups of 2-8 people. Additional features include a large interactive screen, two roof-top terraces, one of which is available for rent as part of our large event space on the third floor, underground parking, and drive-thru book drop holds pickup!
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