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BBB Business Forum

Complaint Response & Resolution/ Understanding BBB Ratings

2025-09-11 16:30:00 2025-09-11 18:00:00 America/Chicago BBB Business Forum Main Library - WREX Classroom

Thursday, September 11
4:30pm - 6:00pm

Add to Calendar 2025-09-11 16:30:00 2025-09-11 18:00:00 America/Chicago BBB Business Forum Complaint Response & Resolution/ Understanding BBB Ratings Main Library - WREX Classroom

Main Library

WREX Classroom

Complaint Response & Resolution/ Understanding BBB Ratings

Complaint Response & Resolution – 9/11/25

Overview: How to handle complaints professionally and turn them into opportunities.
Topics:
BBB complaint process
Writing effective responses
Preventing future complaints
Activity: Drafting a response to a sample complaint

 

Understanding BBB Ratings – 9/11/25

Overview: How BBB ratings are calculated and what they mean for your business.
Topics:
Rating criteria
Maintaining or improving your rating
Transparency and trust

Main Library
info@rockfordpubliclibrary.org
Phone: 815-965-7606
Branch manager
Dunarene Hopson
Hours
We're closed Monday September 01 due to Labor Day
Mon, Sep 01 Closed
(Labor Day)
Tue, Sep 02 9:00AM to 8:00PM
Wed, Sep 03 9:00AM to 8:00PM
Thu, Sep 04 9:00AM to 8:00PM
Fri, Sep 05 9:00AM to 5:00PM
Sat, Sep 06 9:00AM to 5:00PM
Sun, Sep 07 Closed
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About the library

The 66,000 sq.ft. Main Library opened in spring of 2024 and serves as the Rockford Public Library's main downtown facility. The newly constructed space boasts a 1st floor Children's Area complete with a dedicated computer lab, three program rooms, play structure with slide, and baby garden, a Maker Lab with access to 3D printers and scanners and small board computers, podcasting room, green screen video room, a large Young Adult Zone with gaming center, adult computer lab, local history room, and several meeting and study rooms accommodating groups of 2-8 people. Additional features include a large interactive screen, two roof-top terraces, one of which is available for rent as part of our large event space on the third floor, underground parking, and drive-thru book drop holds pickup!

Upcoming events

Community Quilt Workshops at Main
Sat, Sep 06, 1:00pm - 4:00pm
WREX Classroom
Participate in the power of art, community and creativity by joining artist Molly Carter for a series of hands-on workshops in the creation of a large-scale community quilt.
Preschool Power Storytime
Mon, Sep 08, 10:00am - 10:45am
Room 115B: Story Time
Books, songs, rhymes, and crafts for children ages 3-5
The Bookenders
Mon, Sep 08, 5:30pm - 6:30pm
RPLF Teen Zone / Active Zone
Join us in reading various YA in a book club for teens!
Musical Munchkins
Tue, Sep 09, 10:00am - 10:30am
Room 115B: Story Time
Dance and sing the morning away at this active storytime for toddlers and preschoolers.
Local History 101: City Directories
Tue, Sep 09, 2:00pm - 3:00pm
Local History Room
Drop in on Tuesdays at 2pm to get hands-on help from the Local History Department pros! 
RPL Backgrammon Interest Group
Tue, Sep 09, 4:30pm - 7:30pm
WREX Classroom
Join fellow backgammon enthusiasts to refine your skills and enjoy some exciting games of backgammon!
Cancelled
Club 800 Financial Literacy 101
Tue, Sep 09, 5:30pm - 7:30pm
Learn essential financial skills like budgeting, saving, managing debt, and understanding credit to build a foundation for financial success and long-term stability.
Babes and Books
Wed, Sep 10, 10:00am - 11:00am
Children's Event Space
This interactive storytime for young children from birth to 24 months, focuses on their development, incorporating music, movement, and reading.
BBB Consumer Forum
Thu, Sep 11, 10:00am - 12:00pm
WREX Classroom
: Understanding how to file complaints, read reviews, and avoid scams.
BBB Business Forum
Thu, Sep 11, 4:30pm - 6:00pm
WREX Classroom
Complaint Response & Resolution/ Understanding BBB Ratings
Cancelled
Club 800 Financial Literacy 101
Thu, Sep 11, 5:30pm - 7:30pm
Learn essential financial skills like budgeting, saving, managing debt, and understanding credit to build a foundation for financial success and long-term stability.
See all events